Waldhausen X-Line Rose Gold Martingale

Stunning Martingale

By: Alexandra Barlow on 12 August 2021

The Waldhausen X-Line Rose Gold & Black Martingale is absolutely stunning - I am very happy with the quality and design. Waldhausen make a matching Rose Gold & Black Leather Halter and Bridle, however I bought this martingale to match a Rose Gold & Black Leather Bridle from a different brand that I bought some months ago. I was a little apprehensive that the rose gold hardware and crystals might not match my current bridle and I was so relieved and delighted that they are the exact same shade. They look stunning together and even just hanging up in my mud room with the Noblesse Rose Gold & Black Dressage Whip (please see separate review) they look like designer homeware styling pieces! The customer satisfaction guarantee and returns policy is fantastic - so many equestrian supply companies have very restrictive returns policies and won't refund or exchange for change of mind. Althought this item is available from several other equestrian stores, one of the reasons I chose Equine Performance is their returns policy provides risk free purchasing if the product doesn't exactly suit your needs. My order was carefully and beautifully packaged to ensure it arrived in perfect condition. When I emailed Penny to advise that my order had arrived safely and to thank her for the thoughtful way in which she packaged my order I received the most beautiful reply shortly afterwards. This was my first time purchasing from Equine Performance. Their customer service experience sets them apart from their competitors and I have no hesitation recommending them as a genuinely trustworthy and world's best practice company in every aspect of their business. Thank you for providing such exceptional customer service - I will definitely purchase from you again in the future.

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Stunning Dressage Whip

By: Alexandra Barlow on 12 August 2021

Noblesse Rose Gold & Black Dressage Whip is absolutely stunning and exceptional quality - I couldn’t be happier with it. I especially wanted to thank you personally Penny for your exceptional customer service and the careful way in which you packaged my items to ensure their safe delivery. Your idea of putting the bamboo cane in with the dressage whip was especially clever and thoughtful - the whip arrived perfectly straight. A consideration such as this increases customer satisfaction and reduces the risk, hassle and expense of returns and exchanges for items damaged in transit. It’s little touches such as this that set your company apart and ensures repeat business - Equine Performance will definitely be my go to in the future. Thank you once again Penny - I am so grateful I found you and appreciate your kindness very much. I will absolutely recommend you to family, friends and colleagues.

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