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How can I place an order?
Online: www.equineperformance.com.au
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Phone: 1300 886 968
Fax: 61 2 9899 9889
Post: PO Box 397, Round Corner, NSW 2158 Australia

How long will quotes remain firm?
30 days

How can I pay for my order?
Paypal (you do not require your own Paypal account)
Credit Card (Mastercard/Visa-limits may apply)
EFT direct credit
Money Order
Cheque-Bank or personal (subject to clearance prior to shipping)
COD-to a licensed Australia Post Office/agency only.

All orders are to be strictly pre-paid only, and are subject to Equine Performance Pty Ltd-Terms and Conditions of Trade. We do not offer credit terms.

How will my order be shipped?
Domestic orders will most frequently be shipped by express post or flat rate postage boxes, within 24 hours of cleared payment being received.

Express Post rates:

  • Up to 500g $9.20
  • 500g to 3kg $12.55
  • 3kg to 5kg $21.50

Australia Post Flat Rate boxes:

  • Up to 500g $8.20
  • 500g to 3kg $12.75
  • 3kg to 5kg $16.25

For orders between 5kg and 20kg, we will contact you to discuss the options.

All orders over 20kg will be shipped by courier.

International orders will be shipped by agreed terms to suit your requirements. Please contact us for a quote.

What if my order cannot be fulfilled?
Domestic orders: items in stock will usually be shipped within 24 hours of cleared payment being received. For items on backorder, we will contact you with an approximate delivery time, and ship immediately on receipt, at no further expense to you.

International orders: in consultation, and by mutual agreement, the order will be shipped when fulfilled.

If we are unable to fulfill the order within a reasonable and mutually agreed timeframe, you may cancel the order, and receive a full refund for items not yet shipped.

How can I be sure that my privacy will be protected?
We guarantee to seek only sufficient information in order to process your orders with our usual high standard of customer service.

Confidentiality is assured, as we do not sell or divulge any personal particulars to any third party, without written consent.

For a full copy of our Terms and Conditions of Trade, please click on the link at the bottom right hand corner of the page.